DRAFT
Facilities Homepage  /  Facilities Service Requests

How Can We Help?

The AiM Customer Portal will be decommissioned on Oct. 1, 2022

We will be posting Frequently Asked Questions (FAQs) in this section for your reference.

The AiM Customer Portal is no longer where you would enter in a ticket for Facilities or Housing. The new portal is the Facilities Service Requests and can be accessed either with the link at the top of this page or through the access.caltech site.

The AiM Customer Portal will be available for viewing only.

To log in you can use the link on this page to route directly to the application or through access.caltech.

When you reach the application you will need to sign in with your SSO login and password (red box).

SSO Sign In

If you have an email group that you want to notify of a request you can send them a notification by entering the group email address into the Contact Information on your request.

Group Email

Navigate from the Home page to the Process tab in the upper right menu.

Click on your request and in the View pane go to the bottom area. In between Comments and Status History will be the AiM Records section.

That will hold the Work Order (and phase) number along with the status.

AiM Records

Navigate from the Home page to the Process tab in the upper right menu.

Click on your request and in the View pane go to the bottom area. In between Attachments and AiM Records will be the Approval History section.

Click on the arrow on the left to view the message (red box). To answer, click on the arrow on the left for the green "Initiator: Provide More Information" box.

ApprovalHistory

The requests from the AiM Customer Portal will not be in Facilities Service Requests. However, the AiM Customer Portal will be available for several months.