The Facilities Service Center is closed December 24 and reopens January 5. During the Caltech holidays and the special release days, you may request service as follows:
For any building-related EMERGENCY, call Campus Security at 626-395-5000.
For any URGENT requests that need attention within 24 hours, call the Service Center at 626-395-4717 and press 9 to be connected to an on-call facilities operator.
For any ROUTINE
service requests that can wait until the Service Center reopens on January 5, please submit your service request online at: http://service.caltech.edu
Central Utilities Plant:
The Central Utilities Plant is continuously staffed during the holidays and the special release days to maintain all utility services and to dispatch personnel for facilities maintenance emergencies. For any facilities emergency, call the Campus Security at 626-395-5000.
Buildings and Grounds is providing limited, scheduled services to student undergraduate houses, athletic facilities, and campus buildings during the holidays and special release days as follow:
- Student Undergraduate Housing: Custodians will remove trash and service shower rooms on December 26, 30, and January 2.
- General Campus Buildings: Custodians will remove trash from break rooms and conference rooms and will service rest rooms on December 29 and January 2.
- Athletic facilities, Security, and Central Plant will be serviced on a schedule pre-arranged with the supervisor of those sections.
For any urgent needs for custodial services due to a spill or similar event, call the Service Center at 626-395-4717 and press 9 to be connected to an on-call facilities operator.Chauffeur Services
The dispatch office is closed December 24 and reopens January 5. If you need service during this time, please make reservations prior to 3:00 p.m. on December 23 by calling 626-395-4707.Liquid Nitrogen and Laboratory Gas Cylinders
The Central Warehouse is closed December 24 and will reopen on January 5. Please arrange to have your holiday needs fulfilled and delivered by December 23. If you cannot stock sufficient supplies for the holidays, a mid-holiday delivery will be scheduled on Tuesday, December 30 by special appointment. For mid-holiday service, please contact the Central Warehouse to make your appointment prior to December 24 by calling 626-395-4891.Shipping & Receiving and Transportation
Shipping and Receiving is closed December 24 and will reopen on January 5. All normal operations of shipping parcels, receiving parcels and freight, and intra-campus deliveries will be suspended during this period. If you are scheduling a special delivery, please notify your shipper of these dates. Shipping and Receiving, Transportation and Motor Pool offices will close at 4:00 p.m., Tuesday, December 23 and reopen on Monday, January 5. Normal operations such as, receiving and deliveries will be suspended during this time.Post Office and FedEx Services:
The Caltech Post office and FedEx services will be staffed from 10:00a.m. to 2:00p.m. on the special release days for postal and FedEx needs. Mail Services will not be making any regular deliveries. Departments can contact Mail Services at 626-395-6371 from the hours of 8:00 a.m. to noon to make prior arrangements for deliveries or pick-ups.Faculty Housing Office:
The Faculty Housing office will not be staffed during the special release days. Guests arriving between December 24 and January 4 will pick up packets containing keys, exact address information, and other pertinent paperwork at the Security Office on their scheduled arrival date. Identification will be required. The Security Office is open 24 hours per day and is located in the parking garage at 370 S. Holliston Avenue. (Tenants have received advanced notice of this procedure.) Routine and non-emergency maintenance service will not be available. Central Plant will be staffed to dispatch personnel for maintenance emergencies (e.g. loss of power, broken water pipe). For emergencies, call campus Security at 626-395-5000.Environment, Health & Safety (EH&S):
Please contact the Caltech Security emergency number at 626-395-5000 for all emergencies. Security will contact the appropriate safety personnel to respond to the emergency.Security and Parking Services:
Security will be normally staffed 24/7 and can be reached at 626-395-4701 for non-emergencies and 626-395-5000 for emergencies. The Parking Office will be closed from December 24 through January 4.