How Can We Help?
We will be posting Frequently Asked Questions (FAQs) in this section for your reference.
To log in you can use the link on this page to route directly to the application or through access.caltech.
When you reach the application you will need to sign in with your SSO login and password (red box).
If you have an email group that you want to notify of a request you can send them a notification by entering the group email address into the Contact Information on your request.
Navigate from the Home page to the Process tab in the upper right menu.
Click on your request and in the View pane go to the bottom area. In between Comments and Status History will be the AiM Records section.
That will hold the Work Order (and phase) number along with the status.
Navigate from the Home page to the Process tab in the upper right menu.
Click on your request and in the View pane go to the bottom area. In between Attachments and AiM Records will be the Approval History section.
Click on the arrow on the left to view the message (red box). To answer, click on the arrow on the left for the green "Initiator: Provide More Information" box.
